Terms and Conditions
Before using the Plaud website at sea.plaud.ai and related services ("Platform") operated by Plaud PTE. LTD., a company incorporated in Singapore ("we", "us" or "our"), please read these terms and conditions ("Terms") carefully. Your access to and use of the Platform are conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, customers and others who access or use the Platform, purchase products, or use our services. By accessing or using the Platform, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Platform or purchase our products or services.
Pricing and Order Terms
1. Product Prices and Availability
All product prices on the Platform are displayed in the local currency of the regional storefront you select, as shown on the Platform. Please make sure you select the correct location to view accurate pricing, delivery times, and shipping costs. Subscription services (such as Team Plan) may be billed in SGD regardless of the storefront currency, as indicated on the relevant pricing page. Prices may vary by region, promotion, or inventory availability and are subject to change. While we strive to ensure accuracy, errors in pricing or product descriptions may occur. In such cases, we reserve the right to:
- cancel or modify orders placed at incorrect prices, even if confirmed or paid; and
- contact you to resolve discrepancies or offer the product at the correct price.
2. Promotions and Discounts
Promotional offers, coupons, or discounts ("Promotions") are valid only as stated and may have expiration dates, minimum purchase requirements, or product restrictions. Promotions are non-transferable and cannot be combined unless explicitly allowed. We may modify or terminate Promotions at any time.
3. Taxes, Duties, and Fees
For orders delivered within Singapore, all prices displayed on the Platform include Goods and Services Tax (GST) at the prevailing rate.
For orders delivered outside Singapore, products are shipped internationally on a DAP (Delivered at Place) basis unless otherwise stated. Prices displayed on the Platform do not include any import duties, taxes, or customs clearance fees. Upon arrival at customs, you are responsible for paying all applicable import duties, customs fees, and local taxes required for the release of your shipment. These charges are determined and collected by your local customs authorities, not by Plaud PTE. LTD., and we are unable to pay them on your behalf.
Shipping fees, if any, will be calculated and displayed at checkout.
4. Payment
Payment must be made using the payment methods available on the Platform at checkout, which may include credit and debit cards, PayNow, GrabPay, PayLater by Grab, and other local payment methods depending on your region. Availability of payment methods may vary by storefront. We reserve the right to reject or cancel orders due to payment issues.
5. Subscription Terms and Cancellation
Subscription services are billed on a monthly or annual basis. Subscriptions automatically renew at the end of each billing period unless cancelled prior to renewal. You may cancel via your account settings or by contacting support@plaud.ai. Payments are charged at the start of each billing cycle. Refunds for partial subscription periods are not provided unless required by applicable law.
Shipping and Delivery
We currently ship to Brunei, Indonesia, Malaysia, the Philippines, Singapore, Thailand, and Vietnam. Countries or regions not listed are not supported, and we do not ship to P.O. Boxes or APO/FPO/DPO addresses.
Orders delivered within Singapore are dispatched from our local warehouse in Singapore. Orders to all other countries are dispatched from our overseas fulfilment centre as international shipments and are subject to customs clearance on arrival.
Orders are typically shipped within 1–2 business days after being placed. Estimated delivery times by country are set out in our Shipping Policy. Delivery times are estimates only and may be affected by high order volumes, customs clearance, public holidays, adverse weather, or carrier delays.
You are responsible for providing accurate and complete delivery information, including any information required by customs in your destination country. For example, shipments to Vietnam require a Tax ID (TIN) for businesses, or a National/Citizen ID or passport number for individuals. Orders without the required information may be delayed or rejected by customs.
Risk of loss passes to you upon delivery. For full details, including delivery times and order tracking, please refer to our Shipping Policy.
Order Cancellation and Returns
For full details on order changes, returns, and refunds, please visit our Return & Refund Policy. The following is a summary of key rules:
1. Order Cancellation
- Before shipment: You may cancel your order by contacting support@plaud.ai before receiving shipment confirmation.
- After shipment: Order cancellation is not available once you receive the shipment notification confirming dispatch. You may still initiate a return after delivery under our return policy.
2. Returns and Refund Policy Overview
- 30-Day Returns: If you are unsatisfied with your purchase for any reason, you may return it within 30 days of delivery for a full refund. Returned items must be in good condition and include all original packaging and accessories.
- 7-Day DOA (Dead on Arrival): If you receive a damaged, incorrect, or non-functional product, you may request a replacement or full refund within 7 days of delivery by submitting supporting documentation.
- Accessories: Unused accessories are eligible for return within 30 days of delivery.
- Digital Products: Annual memberships or transcription quotas that have not been activated or used are eligible for a full refund within 30 days of purchase.
3. Refund Processing
Refunds are typically processed within 5–10 business days of receiving and approving returns. The time for the refund to reach your account depends on your payment method and payment provider.
For purchases made through authorised resellers or third-party marketplaces (such as Shopee, Lazada, or TikTok Shop), the return and refund policies of the respective seller or platform apply.
4. Your Statutory Rights
Nothing in these Terms affects your rights under the mandatory consumer protection laws of your country of residence, including, where applicable, the Consumer Protection (Fair Trading) Act 2003 of Singapore. Where such laws grant you rights beyond those set out in these Terms, those rights will prevail.
Accounts
When you create an account with us, you guarantee that the information you provide is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Platform. You are responsible for maintaining the confidentiality of your account and password, including restricting access to your device and account. You agree to accept responsibility for all activities that occur under your account or password, whether your password is with our Platform or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorised use of your account.
If you are below the age of majority in your country of residence, you must obtain the consent of a parent or legal guardian before using the Platform or making a purchase. If you are a parent or guardian and believe a minor has used our services without consent, please contact us at support@plaud.ai.
Marketing Communications
Where you have opted in to receive marketing communications, we may send you promotional messages, including product updates, promotions, and event information. You may unsubscribe at any time via the link in the email footer or by contacting us. We will process opt-out requests within 10 business days. For more details on how we handle your personal data, please see our Privacy Policy.
Intellectual Property
The Platform and its original content, features, and functionality are and will remain the exclusive property of Plaud PTE. LTD. The Platform is protected by copyright, trademark, and other applicable intellectual property laws. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Plaud PTE. LTD.
Links to Other Websites
The Platform may contain links to third-party websites or services that are not owned or controlled by Plaud PTE. LTD. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services, and we do not warrant the offerings of any such entities or individuals or their websites. You acknowledge and agree that Plaud PTE. LTD. shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any content, goods, or services available on or through any such third-party websites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.
Termination
We may terminate or suspend your account and bar access to the Platform immediately, without prior notice or liability, at our sole discretion. We will exercise this power reasonably and in good faith, for any justifiable reason, including without limitation if you breach these Terms. Upon termination, your right to use the Platform will immediately cease. If you wish to terminate your account, you may simply discontinue using the Platform or contact us.
Limitation of Liability
To the maximum extent permitted by law, Plaud PTE. LTD., including its directors, employees, partners, agents, suppliers, or affiliates, shall not be liable for any indirect, incidental, special, consequential, or punitive damages, such as loss of profits, data, goodwill, or other intangible losses, arising out of or in connection with your access to or use of the Platform, whether based on warranty, contract, tort (including negligence), or any other legal theory.
Nothing in this section shall exclude or limit our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be excluded or limited under applicable law. Nothing in these Terms affects your statutory rights under applicable consumer protection laws.
Disclaimer
Your use of the Platform is at your sole risk. To the extent permitted by applicable law, the Platform is provided on an "AS IS" and "AS AVAILABLE" basis, without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance. Plaud PTE. LTD., its affiliates, and its licensors do not warrant that (a) the Platform will function uninterrupted, securely, or be available at any particular time or location; (b) any errors or defects will be corrected; (c) the Platform is free of viruses or other harmful components; or (d) the results of using the Platform will meet your requirements.
Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law provisions. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Singapore. However, if you are a consumer, you may be entitled to the protection of the mandatory consumer protection laws of your country of residence, and nothing in these Terms affects your rights under such laws.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions will remain in effect. These Terms constitute the entire agreement between you and Plaud PTE. LTD. regarding your use of the Platform and supersede any prior agreements.
Changes
We reserve the right to modify or replace these Terms from time to time. Where changes are material, we will provide at least 30 days' prior notice by email or through the Platform. For non-material changes, we will notify you through the Platform at least 15 days in advance. If you do not agree to the updated Terms, you may stop using the Platform at any time. Continued use of the Platform after the effective date of the changes constitutes your acceptance of the revised Terms.
Contact Us
If you have questions about these Terms, or wish to make a request regarding your personal data (such as access to or correction of your personal data) under applicable data protection laws, including the Personal Data Protection Act 2012 of Singapore, please contact us at support@plaud.ai. We will respond to valid requests within the timeframe required by applicable law.
